According to scientific research and many noted psychologists, there are 2 different forms of communication. We have the verbal communication that most of us are familiar with, and it is when we actually hear the words coming out of somebody’s mouth. The fact of the matter is, however, verbal communication only makes up a small percentage of the overall communication process.
Aside from the fact that we hear what people are saying, we also need to look at them and know what their body language is saying as well. In fact, body language can often make the difference between us knowing exactly what somebody is trying to tell us and getting it totally wrong. That is why text messaging and other forms of electronic communication often lead to misunderstandings.
Would you say you understood what somebody is saying, even if you didn’t hear what they were saying? Take a look at this test and see how much you can pick up from the conversation, just by looking at their facial expressions and body language. You would be amazed with what you aren’t hearing.